Service PLM

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2PLM Newsletter

John Stark Associates                                                                                                                                                         October 12, 2009 - Vol12 #15

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PDM Managers' Meeting: Focus and Framework

by Roger Tempest

If PDM Managers are to get together for a meeting, then the time spent will need to be productive. The previous issue of 2PLM covered the need for a structured framework, so that the meeting will produce new working material for the participants. This article sets out the outline Agenda. The main features are:-

  • 2-day meeting
  • Focuses on PDM specifics
  • Formalises a constructive exchange of ideas
  • Achieves results that cannot be achieved elsewhere

A 2-day meeting allows for a half-day session on each of 4 main subjects:-

  • current PDM theory (the PLMIG believes that PDM can be formalised - the group can decide)
  • real-world PDM experiences (detailed information exchange between PDM managers)
  • framework for PDM best practice (roadmap for development of PDM as a discipline)
  • group working on one or more PDM issues (participants work on an issue of their choice)

The Outline Agenda is therefore:-

Day 1:

09:00 - 09:30
Introductions and Format

09:30 - 10:45
PDM Principles (PLMIG)

  • Product Structures
  • Lifecycle Configurations
  • PDM-ERP & Enterprise Systems
  • PDM & Business Processes
  • Technical Administration

10:45 - 11:00

11:00 - 12:30
Group Review of PDM Theory - New Proposals (Group)

12:30 - 13:30

13:30 - 15:00
Participant Presentations (Delegates)

  • Delegates present their own PDM structures to the group

15:00 - 17:00
Group Session: Feedback and Lessons Learned (Group)

  • Presentations are reviewed to identify common principles and issues
Day 2:

08:30 - 09:00
Review Day 1

09:00 - 10:45
PDM Syllabus (Group)

  • what do we know?
  • what tools are needed?
  • PDM collaboration
  • interaction with vendors
10:45 - 11:00

11:00 - 12:30
Developing a Framework for PDM (Group)

  • structure
  • metrics and best practice
  • standards
12:30 - 13:30

13:30 - 15:30
"PDM Blitz"

  • participants select one or more PDM issues and work on them collectively
15:30 - 15:45
Summary and Close
It should be possible to hold a sequence of these meetings in different regions, using this common format, so that the results of each meeting build on the previous ones, and the participants receive a growing body of knowledge about PDM. The meetings can be open to everyone in the industry who works with the detailed management of PDM, to maximise the input and dissemination of PDM knowledge.

Your views on the proposed Agenda are welcome.

Roger Tempest is co-founder of the PLMIG. You can send your comments or input via


Service PLM

by Antti Saaksvuori
In today's globalised markets, pure volume manufacturing is moving more and more towards the East - to China, India and other Asian countries. The trend in the Western world has already been, for a number of years, towards high value-adding services. Capital goods manufacturers have been looking for new business opportunities in the services business area. And the leading "soft or high touch" services companies have also outsourced business to the East in order to cut costs through the lower price of labour. This is not the only way to go. Service efficiency and quality can be increased dramatically through re-thinking the service and making it more "product-like". In this approach, the traditional and proven methods of the manufacturing business serve as good benchmarks.

Re-thinking the "product" means starting to build carefully defined, modular, configurable and easily repeatable service products, i.e. productising and modularising services further, making them more product-like or "tangible". This is absolutely necessary in order to get closer to the efficiency, quality and volume levels seen in the tangible product industry. In practice, this means that the service industry must start adopting the well-thought information model definitions, processes, practices and product definition tools that have been used for some time in the industries that make tangible products.

The telecommunications industry has already made their first initiatives in this area to define their services better in order to increase the efficiency of their business. The eTOM framework by Telemanagement forum gives an excellent framework for all service industries. The fundamental idea behind the eTOM concept is to make a clear distinction between the definition of the service and its fulfilment. First of all, the product (service) and its delivery are defined in the definition domain, possibly using modular product definitions and PLM systems. Then it is implemented into the fulfilment domain to be able to deliver the product (service) to customers.


In order to start utilising the possibilities offered by information technology and automation, a standard definition of a service-product is needed. This is the first thing that could be directly adapted from the manufacturing business. Manufacturing industry has used product models and product information models to define their products carefully in all respects and in all the required views needed to be able to modularise, configure and repeat the production of one single product or one certain part of a product. Manufacturing industry realised ages ago that efficient and IT-enabled management of products across the entire product portfolio is not possible without a common and standard definition of what is a product and from what entities it is built.

On the services business side, there are definitely a number of well-functioning service delivery support systems. What many service industry companies are clearly missing is a standardised definition of a service product and a standardised way to document a product. This is vital in order to be able to modularise the service products, define the service levels, manage the products in the complete product portfolio in the same way, compare the performance of various processes, integrate processes end-to-end, standardise the delivery of service products, bundle a number of products together easily, use standard IT-systems to support the delivery of the entire service portfolio, and so on.

Antti Saaksvuori is a management consultant operating in the field of PLM. Currently he is a partner in Talent Partners Ltd. (A Finland-based Management Consulting company)

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PLM News

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Siemens PLM Software announced the purchase of the Rulestream software technology and brand assets. Details

3D Systems Corp. announced that it acquired the assets of Acu-Cast Technologies. Details


Avatech Solutions, Inc. reported revenues of $35.4 million for the fiscal year ended June 30, 2009. Details

Corel Corp. reported revenues in the third quarter of fiscal 2009 were $47.4 million. Details

Lawson Software, Inc. reported 2010 Q1 total revenues of $169 million. Details


Geomagic announced it appointed Tom Kurke as chief operating officer. Details

SpaceClaim announced the appointment of Dr. Bharatan (Bart) R. Patel to its board of directors. Details


Autodesk, Inc. announced Wild West Motor Company chose Autodesk Inventor software. Details

AVEVA Group plc announced that Ambitech has added AVEVA Laser Model Interface to its project execution portfolio. Details

Dassault Systemes SolidWorks Corp. announced that DtM used SolidWorks CAD software. Details

The MathWorks announced Dongfeng Motor Company uses MathWorks tools for Model-Based Design. Details

VISTAGY, Inc. announced that Space Exploration Technologies Corporation has purchased VISTAGY's FiberSIM software. Details


Alibre, Inc. announced the latest release of its flagship design software, Alibre Design 12.0. Details

Cadence Design Systems, Inc. introduced Cadence Incisive Enterprise Verifier. Details

CAD Schroer Group announced the release of version 4.0 of MPDS4. Details

CogniTens announced the launch of its latest software suite, Version 4.1. Details

ESI announced the release of ACE+ Suite V2009.2. Details

First Trace Inc. announced it released Service Pack 2 for Kinnosa 4.1. Details

Intergraph released SmartPlant Construction. Details

ITI TranscenData announced the release of CADfix 8.0. Details

Objet Geometries released TangoBlackPlus. Details

Omnify Software announced the release of version 4.5 of the Omnify Empower PLM solution. Details

Open Text Corp. announced the latest release of Open Text Enterprise Connect. Details

Siemens PLM Software announced an interface between Teamcenter and Motion Control Information System from Siemens Motion Control Systems. Details

Siemens PLM Software announced the latest release of NX software, NX 7.0. Details

Siemens PLM Software announced new releases for its D-Cubed 2D component software products. Details

Spatial Corp. announced the addition of JT support to its 3D InterOp product line. Details

Zuken announced the latest version of CR-5000 2009. Details

Zuken announced the release of CR-5000 Board Designer 12. Details


Actify Inc. announced a reseller agreement with VISOMEC GmbH in Germany. Details

Altair announced the addition to its HyperWorks Enabled Community of VMAP from TechPassion. Details

Celeritive Technologies, Inc. announced an agreement with Gibbs and Associates. Details

I.B.I.S., Inc. announced that it has joined the PTC Partner Program. Details

MSC.Software announced a strategic relationship with Phoenix Integration. Details

SensAble Technologies, Inc announced Babichenko Dental Laboratory joined the SAPC Program. Details


CAD Schroer Group announced the launch of an eSERVICES platform for users of MEDUSA4 Personal 2D/3D CAD software. Details

COMSOL, Inc. announced it has moved to a Gold Partner within PTC's PartnerAdvantage Program. Details

Endeca Technologies, Inc. announced it has been shortlisted as a top search vendor. Details

Fisher/Unitech announced its status as a Michigan Proprietary School, licensed by the Department of Labor and Economic Growth. Details

Hexagon Metrology announced it acquired all the outstanding assets and technical intellectual property of Mahr Multisensor GmbH. Details

IHS announced it was presented with a 2009 Department of Defense Team Achievement Award. Details

JETCAM announced that Mueller Die Cut Solutions slices waterjet and knife cutting costs with JETCAM nesting software. Details

 Product Lifecycle<br />
                        Management: Paradigm for 21st Century Product Realisation

KETIV announced it now sells and supports Autodesk Algor simulation and Autodesk Moldflow software solutions. Details

NGC announced that it received a "Strong Positive" rating in Gartner's "MarketScope for PLM in Apparel, Footwear and Accessories." Details

Pilgrim Software, Inc. announced it has received the Tampa Bay BDPA Outstanding Achievement Award. Details

PTC announced the 1,000,000th start of CoCreate Modeling Personal Edition. Details

Quantapoint announced it was awarded a GSA Laser Scanning IDIQ contract. Details

Right Hemisphere announced it won the 2009 Excellence in Enterprise Integration Award from the AFEI. Details

Sescoi announced that it is the software partner in the "Prodentic" dental prosthesis "open manufacturing" project. Details

Tata Technologies announced "Accelerate PLM". Details

TraceParts announced that engineers from the Arc Upper School of Engineering go one step further with TraceParts. Details

Trubiquity announced it established a sales office in Yokohama, Japan. Details


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