BPM Expectations

Scott Cleveland's picture

From a Gartner Survey…

Since 2000, the financial services industry has led the aggressive adoption of BPMS technology.  Many leading financial services institutions are consolidating their projects into a more coordinated BPM program.  BPM has mostly been embraced in service industries, where human productivity and effectiveness are especially critical to process performance.
In their September 2010 primary research survey on BPM adoption, respondents said they expected the following benefits from BPM:
*      Continuous Process Improvement [53%]
*      Transformational [7%]
*      Incremental Gains [20%]
*      Substantial Benefits [19%]
My Thoughts…
I am sure that you have heard what BPM can do for your company from many vendors.  And, like most of us, you are hesitant that you will actually receive those benefits.
The above list of expectations gathered from a Gartner survey should have more credibility.
Businesses tend to purchase a BPM solution to improve business performance through broader and better coordination of a specific ‘mission critical process’. They are looking for continuous process improvement, transformational gains, incremental gains and substantial benefits.
Their thinking
If I can make my ‘mission critical process’ more efficient and more effective, then I can expect lower costs, increased revenues, and improved customer relationships. It can differentiate my company from its competitors - It can become a core competency. 
Your Thoughts…
What steps has your company taken to be a market leader?